Covid-19 Response
Our COVID-19 Response
At CVC Mechanical Contractors, we take the safety of our client’s and our staff
seriously. While this is true every day, it is especially important in this time of
heightened concern. Because our services play a vital role in maintaining the
health, safety, and comfort of our client’s, we will remain open during this time.
Please rest assured that we are taking steps to minimize the impact of
COVID-19.
Below you will find a brief outline of our plan for addressing the virus.
If you
need Heating or Cooling service, please call us at (570) 568-4200.
How CVC Mechanical Contractors is Working to Protect You
In accordance with CDC and WHO guidelines, we are making some changes
to our normal operating procedures. We will also be adopting rigorous cleaning
protocols during the outbreak. While these adjustments may seem inefficient or
awkward, they are necessary to ensure the health of those we serve.
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Staff Care:
Any employees showing symptoms will be asked to remain home until medically clear. -
Scheduling Questions:
When you call to make an appointment, our office team will ask if anyone in your home has had a fever, has been diagnosed with COVID-19 or has been exposed to the virus. Please note that answering “yes” to any of these will not disqualify you from service. It will just allow our staff to be properly equipped with masks and gloves before entering your home. -
Safety Measures:
Troubleshooting equipment can sometimes be done from the exterior of your home, but there are times when our staff must go inside. In those situations, gloves, masks, safety glasses, and professionally laundered uniforms will be worn. If you have any concerns about this PPE, please let us know ahead of time. -
Sanitization:
Our trucks come stocked with disinfectant sprays and sanitizing wipes. After completing a job, your technician will wipe down any areas with which they had contact. This includes equipment cabinet(s) and thermostat. -
Distancing Efforts:
Our technicians will maintain 6’ social distancing during the visit to your home or business. -
Area-Based Responses:
While we will continue to service everyone in the Central Susquehanna Valley, we will take extra precautions around clients in areas deemed high-risk by the CDC. -
Authorization:
We require a written signature on paper prior to beginning work. The pen will be sanitized before each use.
Regarding Maintenance Calls and Other Scheduled Visits
We will reach out to you before our visit to discuss our safety procedures.
At CVC Mechanical Contractors, we value your peace of mind. We understand
the current situation may be more concerning for some of our clients than it is
for others. If you would prefer, we are happy to reschedule any preexisting
appointments. To do so, please call us at (570) 568-4200.
Our Planning Standards
CVC Mechanical Contractors will be updating our procedures and protocol as
necessary to ensure the health and safety of our crew and clients. Please
check your email and follow us at cvc-contractors.com for any updates. If
you have any questions regarding this policy or wish to discuss our COVID-19
response plan in more detail, please call (570) 568-4200 or email
cvc@cvc-contractors.com.
Thank you for your BUSINESS, we appreciate your patience and
understanding.
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